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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Office

Room 501,
5/F,
838 Lai Chi Kok Road,
Lai Chi Kok,
Kowloon,
Hong Kong

Email us

services@socialsshop.com

Call us

Phone: +852 5228 9902
11:00AM - 8:00PM GMT+8

Frequently asked questions

Have questions? We’re here to help
How long does it take to complete an order?

The time it takes to complete an order can vary based on several factors, including the type of product, customization options, and current order volume. Generally, processing a standard order takes 1 to 3 business days. For custom orders, please allow additional time, typically ranging from 3 to 10 business days, depending on the complexity of the customization. Once your order is completed, you will receive a notification along with tracking information for shipping. If you have any questions or need further assistance regarding your order, please don’t hesitate to contact our customer support team.
Can I inspect the goods before receiving them?

While we ensure all items are carefully inspected and securely packaged before shipping, we recommend checking the package for visible damage when it arrives. If you notice any issues with the packaging, please notify the delivery carrier immediately and contact our customer support team so we can assist you promptly. Once the package is accepted and opened, our standard return/exchange policy will apply if there are concerns about the product. For full details, please review our Returns & Refunds policy https://socialsshop.com/pages/return-and-refund-policy or reach out to us directly—we’re here to help!"
What should I do if there is a problem with my custom order?

If you encounter a problem with your custom order, please reach out to our customer support team as soon as possible. You can contact us via email or through our website's chat feature, and be sure to include your order number and a detailed description of the issue. We take pride in our customer satisfaction and will work diligently to resolve any concerns you may have. Depending on the situation, we may offer a replacement, a refund, or another suitable solution. Your happiness with our products is our top priority, and we appreciate your understanding and patience as we address your concerns. Please review our Returns & Refunds policy https://socialsshop.com/pages/return-and-refund-policy or reach out to us directly—we’re here to help!
How long does shipping usually take?

Shipping times can vary depending on your location and the shipping method selected at checkout. Generally, shipping times may range from 1 to 3 weeks, depending on the destination and customs processing. Once your order has shipped, you will receive a tracking number to monitor its progress. If you have any specific concerns about your order's shipping time, please feel free to contact our customer support team for assistance.
How often does it need to be sharpended?

The frequency of sharpening depends on how often you use the product and the type of materials you work with. Generally, for regular use, it is recommended to sharpen your item every few weeks to maintain optimal performance. However, if you notice a decline in cutting efficiency or if it starts to feel dull, it may be time to sharpen it sooner. Additionally, proper maintenance and care can extend the time between sharpenings. If you have any specific questions about your product, please feel free to reach out to our customer support team for guidance.